Quality Assurance

Technological Innovation and R&D 

Technological innovation and R&D is one of the important dimensions of quality assurance in the LCD industry. We understand the rapid evolution of technology and the constant changes in the market, so we constantly invest in research and development, committed to leading the industry’s technological innovation. Through the establishment of professional research, development teams and partnerships, we constantly explore advanced technologies such as LCD technology, panel manufacturing technology and display driver technology to improve product performance and user experience.

Best to Provide Customers with Best Products and Services 

We pay attention to the needs of customers, market trends and actively develop solutions to adapt to new needs to ensure that our products are always in the leading position in the industry.

At the same time, we also pay attention to cooperation with scientific research institutions and universities, carry out technical exchanges and cooperation. We constantly absorb new knowledge and new technologies to promote the innovative development of the LCD industry. In terms of technological innovation and R&D, we make unremitting efforts to continuously improve the competitiveness, market position of products and we always try our best to provide customers with best products and services.

Manufacturing Technique and Quality Management 

We have strengthened our customer support system to link customer feedback to improvement.

Based on our quality policy, Kaihang has established a quality management system. All departments are implementing the PDCA (Plan Do Check Action) circulation, working with business partners for continuous improvement. When new products are offered, we try our best to verify that whether if our performance and reliability meet customer requirements in the product development phase, then transit to mass production. During the mass production phase, we monitor the quality of parts and manufacturing processes. If a defect is found, we use advanced analytical techniques to determine the root cause and take action to ensure that the quality of the shipped product is maintained.

After-sales Service and Customer Satisfaction 

Customer First

After-sales service and customer satisfaction are one of the important dimensions of quality assurance in LCD industry. We know that good after-sales service is the key to maintaining customer loyalty and reputation. Therefore, we have established a perfect after-sales service system, including rapid response to customer feedback, providing professional technical support, timely solution of problems and other aspects. Our customer service team is composed of experienced and skilled professionals who can provide personalized solutions to customers’ needs and give satisfactory answers and support in the shortest possible time. In addition, we also conduct regular customer satisfaction surveys to collect customer feedback and opinions for constantly improve and optimize the quality of service. Adhering to the principle of “customer first”, we always put the needs of customers in the first place. We strive to provide customers with high quality products and excellent services to win the trust and support of customers. In terms of after-sales service, we will continue to work hard to continuously improve the service level, create greater value and better experience for customers. We will try our best to achieve a win-win situation together.